February 17th, 2026
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If I asked you right now what your close rate is, could you answer with a number – or would you be estimating?
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What about your Q2 revenue projection – do you know if you’re on track to hit your goals?
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A connection reached out recently with a challenge he knew had been quietly working against him – and one he knew he’d need to solve if he was going to hit his ambitious revenue goals this year.
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He’d lost track of someone he’d already had a conversation with. Months later, she reached out – and he was glad she did, because he had completely forgotten about her!
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He knew he had important details somewhere – her email address, her role, notes from their last exchange – but couldn’t remember if it was in his inbox, his LinkedIn messages, or a note he’d jotted down somewhere and promptly forgot.
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“If I had a place to put them all,” he told me, “I could reach out with intention instead of wasting time trying to remember who to reconnect with.”
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He knew what he wanted: to look at a contact and immediately know how warm the relationship is, where he is in the process, and what that person actually cares about – without relying on memory.
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We decided to work together on a custom engagement to build exactly that – more on that later in this blog.
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Do his issues with tracking leads sound familiar?
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This is one of the most common challenges I hear from coaches and consultants at every stage of business. Not a lack of leads. Not a lack of conversations. A lack of visibility into what’s actually happening with them.
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Before you can measure results, you need to be tracking the right things in the first place.
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Last week, I wrote about a client whose goal was to send three proposals per week – and how we couldn’t measure whether she was hitting it until we fixed how she was tracking leads in the first place. (If you missed that one, catch up here.)
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Here’s what that process actually looked like.
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Her existing tracker showed WHERE leads were (at which stage of her pipeline), but nothing else. No dates, no deal values, no record of when things moved. That meant we couldn’t calculate conversion rates, forecast revenue, or identify where deals were stalling.
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To get the data the metrics dashboard needed, we had to restructure the pipeline tracker first.
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The “before”: A simple list of names organized by stage.
The “after”: A structured sheet with five key columns added:
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None of these columns are complicated. But without them, you’re flying blind.
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If you’re tracking leads in a spreadsheet right now, here’s a five-minute exercise worth doing.
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Open your tracker and add these columns if you don’t already have them:
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Now add your top 3–5 active leads and populate what you know.
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Don’t worry about backfilling historical data perfectly – just start from today. A month from now, you’ll have enough to start seeing patterns.
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If you did that exercise and thought this is already a lot to maintain in a spreadsheet, that might be your signal.
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Not sure whether you need a spreadsheet or a dedicated CRM tool? I wrote about exactly that here: How a CRM saved me from spreadsheet overload​
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If you’ve read it and decided a CRM is the right next step, I’d point you toward Copper (affiliate link). It has an intuitive interface and is easy to customize, making it my #1 choice for people who don’t want to become a software expert just to manage their leads. Try Copper with no obligation here.
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The client I mentioned at the top? He’d tried to set up his own lead tracking system more than once. He knew he needed it. He just didn’t want to become a technical expert to make it happen – and every time he sat down to do it, the overwhelm kicked in, and it went back on the “someday” list.
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Here’s what I built for him:
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He walked away with a system he can actually run – and the confidence that it won’t fall apart the moment he stops paying attention to it.
If this is a project you’ve been putting off, I have capacity for one more CRM implementation this quarter. Reply and tell me where you’re at, or book a complimentary consultation here.
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Talk soon,
Moriah
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​P.S. Not quite ready for a consultation? If we haven’t met yet, let’s start there – book a complimentary intro call, and we can get to know each other first 👋